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dragas.elevateureveryday@gmail.com

Effective Date: 1/10/2025

At Draga, we take great care in ensuring that our products meet the highest quality standards and are delivered to you in perfect condition. However, if for any reason you are not satisfied with your purchase, we offer a clear and transparent Return & Refund Policy to make your experience as smooth as possible.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition, with all tags, labels, and packaging intact.

  • The return request is raised within 7 days from the date of delivery.

  • The product was purchased directly from our official website https://draga.in.

  • The item is not damaged, washed, altered, or used by you.

❗️IMPORTANT: For any return or refund request, you must record a clear unboxing video of the product from the moment the package is opened and send this video to us at dragas.elevateureveryday@gmail.com. Requests without video proof will not be accepted under any circumstances.

2. Items Not Eligible for Return

Please note that we do not accept returns for the following:

  • Products marked as “Final Sale” or sold under promotional offers or discounts.

  • Customized, made-to-order, or personalized items.

  • Products damaged due to misuse, improper handling, or not following care instructions.

3. How to Request a Return

If your product meets the above conditions, follow these simple steps:

  1. Contact us within 7 days of receiving the order at dragas.elevateureveryday@gmail.com or call +91 96257 27018.

  2. Mention your order number, reason for return, and attach the unboxing video as proof.

  3. Once approved, our team will share the return address and shipping instructions.

  4. Pack the product securely in its original packaging and ship it to the provided address.

4. Shipping Charges for Returns

  • Customers are responsible for shipping the product back to us unless the return is due to a defective, damaged, or incorrect product received.

  • We recommend using a trusted courier service with a tracking ID to ensure safe delivery.

5. Inspection & Approval

  • Once we receive your returned product, our quality team will inspect it within 3–5 business days.

  • If the product passes the inspection and meets all return criteria, your refund will be processed.

6. Refund Method & Timeline

  • Refunds will be issued to the original payment method used during the purchase.

  • Please allow 7–10 business days from the date of approval for the refund to reflect in your account.

  • In cases where the payment gateway or bank takes longer, we appreciate your patience.

7. Damaged, Defective, or Wrong Product

If you receive a product that is damaged, defective, or incorrect:

  • Do not use or dispose of the product.

  • Record a clear unboxing video immediately and send it to our email ID.

  • Once verified, we will arrange for a return pickup or request you to ship the product back, and a full refund or replacement will be issued.

8. Important Notes

  • Refunds are processed only after receiving and inspecting the returned item.

  • Products returned without prior approval, or without an unboxing video, will not be accepted or refunded.

  • We do not offer refunds for products damaged due to customer negligence or improper use.

9. Contact Us

For any return or refund-related queries, please reach out to us:

We’re committed to ensuring that your experience with Draga is smooth, trustworthy, and satisfying.